Return & Refund Policy

Return & Refund Policy

Customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Eligible Returns

Products may be eligible for return if:

  • The item is damaged
  • Wrong item delivered
  • Product has manufacturing defects

Return Conditions

Returned products must:

  • Be unused
  • Be in original packaging
  • Include all accessories and tags

Refund Process

Once the returned product is inspected and approved, refunds will be processed within 5–7 business days.

Non-Returnable Items

Certain products may not be eligible for returns due to hygiene or usage reasons.

Contact For Returns

📧 support@primestorey.com